Stop receiving calls at 2 a.m.
Have your 24x7 IT Support Team manage it.
Remote Monitoring, troubleshooting & remediation.
Tiered service levels & custom support capabilities.
Your Tools, Your Security, Your Shifts.
Staff 100% Dedicated to you.
Cancel Anytime.
24x7 Level 1 IT Support
Improvements after the first 3 months:
- First Response Time from 4 hs to less than 3 min.
- Tickets Resolution from 42 hs to 2.5 hs.
- Level 1 Tickets Escalated to Level 2 from 95% to 16%.
24x7 Tech Customer Service
Improvements after the first 4 months:
- CSAT from 6.5 to 9.
- First Call Resolution Rate from 22% to 61%.
- Resolved 97% of Unresolved tickets in the first two months.
24x5 Level 1 & 2 IT Support
Extend support outside U.S. in 1 month:
- Resolutions from Incidents met from 12.1% to 95.9%.
- Average Days in Queue from 61 days to 22 days.
- 6 new countries supported.
OUR TOP SERVICE
24x7 IT Level 1 Support
IT Service Desk Agents
IT Level 1 and Level 2 Support
IT Consultants
IT Security Experts
NEW!
24x7 Customer Service
Platforms Help Desk Agents
Internal Systems Support
Vendors Support
Virtual Assistants
There is no better way to explain how we work
100% Customer Retention Rate since started in 2021
This means you can depend on us to build your new fast, reliable, and knowledgeable IT support team. How else could we keep all our clients happy this long?
Contact us today!
Tell us how we can help you, and we will contact you in less than 12 hours.
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We will contact you in less than 12 hours.